First visit
Your first visit, start to finish
Everything you need before you walk in: what to bring, what happens in the room, and the handful of policies worth knowing up front. No referral and no prior imaging are needed to book.
- Next day when possiblewe try hard to fit you in
- A few minutesis the wait we aim for
- No referral neededto schedule with us
Bring these with you
- Photo ID and proof of insurance. Both are required at the first visit.
- Your completed new patient paperwork. Filling it in beforehand is what keeps the wait down to a few minutes.
- Any imaging you already have. Bring the actual MRI, CT, or X-ray films, not just the written report. Our physicians review each film with you and your family during the consultation.
- A list of your medications with doses.
- Your co-payment or deductible amount, which is due at the time of the visit.
Need a copy of the new patient paperwork before your visit? Call 210-255-8935 and the office will get it to you.
You do not need
- A referral from another doctor
- Imaging done in advance
- A diagnosis before you come in
If imaging turns out to be useful, X-ray, DEXA, and nerve testing are all done in-house, and we will refer you out for anything further.
More on scheduling and preparingWhat happens at the appointment
- 1
Our staff take your history
You will be asked about your medical history and, in detail, about your symptoms. This is the part your prepared paperwork speeds up.
- 2
A physician examines you
One of our physicians performs a focused neurological examination, testing strength, sensation, reflexes, and how you move.
- 3
Your films get reviewed with you
If you brought imaging, the physician goes through it personally with you and your family rather than handing back a report.
- 4
You are given options, not an instruction
You will be presented with a number of treatment options, with the risks and benefits of each explained, and helped to decide which one is right for you.
- 5
You leave with portal access
We give you an access PIN to set up your patient portal account, which is the most efficient way to handle your health information from then on.
Worth knowing before you book
Give us 24 hours
Your appointment time is reserved for you alone. Cancel at least 24 hours ahead so we can offer the slot to someone else who is waiting.
Cancelling with less than 24 hours notice, or not showing up, adds a $35.00 fee to your account.
Full policyWhat you owe, and when
Co-payments and deductibles are due at the time of your visit. Payment can be made by cash, check, or credit card (Visa and MasterCard).
Reimbursement is ultimately your responsibility, so it is worth knowing your plan. Our office can help you work out what your plan requires.
Full policyRefills, and one important limit
We do not fill narcotic pain prescriptions, other than those needed for temporary relief after an operation.
Refills are handled during normal business hours only, not after hours or at weekends. If you are out of refills and a physician needs to see you first, we will book the earliest available appointment.
Full policyReaching us when we are closed
For a true emergency, call 911 or go to the nearest hospital rather than waiting for the office to open.
To speak with a physician after hours about something other than rescheduling or a refill, call the office and you will be directed to the physician on call.
Full policyRequest an appointment
Send your details and we will call to confirm a time. We try to get new patients in the next day where we can. Prefer to book by phone? Call 210-255-8935.
This form is for scheduling only and is not a secure channel. Existing patients should use the patient portal for anything clinical.
Questions before you come in?
Call the office. Anything about coverage, paperwork, or what to bring is quicker to settle on the phone than to guess at.